Shipping Policy
1,How to track your order
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched. Please note, this will take longer during Sale.
If one or more items are coming from another location, the delivery time frame may be longer.
Once your package(s) have been shipped from our HK or USA locations, you'll receive one or more emails with your tracking information so you can follow the progress. You can also check the status of your delivery by viewing My Orders in your account.
2,Your delivery options
Our delivery options and costs may vary. View what's currently available at checkout.
You will be notified at checkout if your order or part of your order is coming from USA as it may affect the delivery options available to you. For items coming from USA, the delivery time frame will take longer.
You will receive one or more emails containing your tracking number once your package(s) have been shipped from our HK or USA locations.
You will be notified at checkout if your order or part of your order is coming from Italy as it may affect the delivery options available to you.
Express: 5 usd
Enjoy Free Express Delivery on orders over 100 usd
Delivery between 9am-5pm, Monday to Friday.
Receive your purchases in 3 working days after your order has been accepted
Express Delivery orders are typically fulfilled by DHL. However, for certain regions, or due to unforeseen circumstances, an alternative carrier may also be utilized to meet the expedited delivery timeline
3,Our delivery partners
Depending on your location, the courier service that delivers your order may differ to the delivery partner who collects your return.
DHL
Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it's on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.
Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.
Here's a few options you can select to customise your delivery:
Schedule Your Delivery
If your estimated delivery date doesn't suit, you have the option to select another date within 5 working days.
Where available, you'll also be able to select a timed window to receive your order.
Signature Release
If you'd prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, MR PORTER and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
Leave With Neighbour
Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, MR PORTER and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
Collection from a DHL Service Point
Our most sustainable delivery option
If you won't be in for your delivery, you can choose to pick this up from DHL Service Point.
DHL ODD will show you the nearest DHL Service Points to you, so you can select which one works best for you. They'll then contact you to let you know when it's ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it'll be sent back to the DHL depot.
To collect your parcel from a DHL Service Point you'll need to bring two forms of ID:
A photographic ID (e.g. passport or driving license)
Your email/SMS notification from DHL
Vacation Hold
Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you.
Where available, you'll also be able to select a timed window to receive your delivery.
4,Shipping restrictions
General
Due to international trading agreements and local customs restrictions, we may be unable to ship certain items to your location. We'll let you know if this is the case once you proceed to purchase.
Grooming
Due to transport restrictions, we are unable to ship pressurised or flammable items by air. Where available, select our Standard delivery option at checkout.
Lithium batteries
We are also unable to ship lithium batteries by air. Items containing lithium batteries can only be delivered via our Standard shipping method.
5,Signing for your purchase
You can rest assured that we'll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. If you are unavailable when your package arrives, our courier will make two more attempts to deliver your purchase.
If you won't be in, you can choose to waive the signature on the shipping page at checkout. Please be aware that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival.